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Retail volunteers are the backbone of our shops, which play a vital role in our mission of ending homelessness. We are looking for volunteers to support staff in the running of the shop and help us create a friendly and helpful environment for customers.


General responsibilities

> Assisting customers in the shop in a friendly and professional manner.
> Dealing with telephone enquiries from members of the public, Bethany staff and other organisations.
> Sorting and pricing donated goods. This a large part of every retail role and, depending on the shop, can be done independently or as part of the team.
> Replenishing and changing the stock on display. This can involve creative flair, and responding to appropriate cultural events through displays.
> Tidying the stock room(s) and shop floor.
> Operating the till. This includes processing purchases and being a welcoming and knowledgeable point for customers in the shop.

Important pre-requisites for the role

> Volunteers need to be able to plan their time in the shop to ensure that they are productive and effective in their role. The tasks and time frames assigned should be decided through discussion between the volunteer and their line manager.
> Volunteers need to trustworthy and focussed as, at times, retail positions involve lone tasks, such as stock sorting.
> Volunteers should be friendly, open to learning and willing to take direction from their line manager.
> Not all shop roles are front-facing; many retail roles involve behind the scenes stock sorting, a level of interaction that some volunteers prefer.
> Though the role does not require the volunteer to be a Christian, they must be aware and respectful of the Christian ethos upon which Bethany Christian Trust is founded.

Please note that Bookshop volunteers will be required to complete a Basic Disclosure Check, which Bethany Christian Trust will pay for.


The location of this role depends on both the capacity of each shop and the preference of the volunteer.

We have one shop in Glasgow, one in Gullane and six across Edinburgh:

    • Duke Street
    • Stockbridge
    • Haddington Place
    • Summerhall Place
    • Morningside
    • The Bethany Bookshop, Leith


Pattern of hours: The times at which individuals can volunteer varies. Our shops are open Monday to Saturday, from around 9:30 to around 17:00, though this changes depending on the shop.


Apply Now

As Bethany is a Christian organisation applicants interested should be in sympathy with and accept the mission, vision and values of the organisation.

Please send your application to

CVs will not be accepted as a substitute for an application form
Email Application